How can we help you?

Getting started is easy! First, sign up for a free account and verify your email. Then, complete your business or individual KYC form. Once your KYC is approved, you can start accepting payments immediately.

For individual accounts, you need a valid government-issued ID such as a National ID, Passport, or Driver's License. Business accounts also require business registration documents and a tax identification number.

Our team typically reviews KYC submissions within 24-48 hours. You will receive an email notification when your account is verified.

We currently support MTN and Airtel Mobile Money. Bank transfers and credit or debit card payments are planned.

Transaction limits are based on your account verification level. The specific limits for your tier are available in your dashboard settings.

Mobile Money payments are processed instantly, and transaction status can be tracked in real time from your dashboard.

International capabilities depend on your verification level and the payment methods available in your market.

After account approval, generate separate sandbox and live API keys from the API Keys section of your dashboard.

Yes. Every account includes a free sandbox environment for testing integrations before going live.

We provide SDKs and integration guides for popular languages. Visit the developer documentation for current availability.

Configure a webhook URL in your dashboard to receive signed POST notifications about payment events in real time.

We offer competitive transaction fees and custom pricing for high-volume businesses. Contact sales for current pricing.

Funds settle to your TricsoftPay wallet and can be withdrawn to a linked bank account or mobile money wallet according to your settlement schedule.

Withdrawal fees depend on the destination. The current fee structure is shown in the Balance or Payouts section of your dashboard.

Refunds can be initiated from your dashboard. Initial transaction processing fees may be non-refundable.

We use industry-standard SSL/TLS encryption and security controls to protect data and transactions.

Sensitive payment data is tokenized and handled through certified payment processors.

Two-factor authentication adds a second verification step after your password, using an authenticator application or supported messaging channel.

We monitor suspicious patterns and protect data transmission using encrypted channels.

Business accounts can invite team members and assign roles with appropriate access levels.

Open the Users or Team section in your business settings, enter their email address, and assign a role.

Submit your business KYC information from the dashboard. Your account will be upgraded after approval.

Yes. Use your sandbox API keys to test simulated payments without processing real money.

Use the Forgot Password link on the login page to request a secure password-reset link.